Payments and claims for the confectionary giant have utilised Micro Image Intelligent Document Processing for over 20 years.
Challenge
Mondelez, a global leader in the confectionery industry, was seeking an efficient and auditable solution for processing trade spend claims from clients including Metcash and Coles. They were focused on outsourcing the matching of claims to the correct X-Ref number before being uploaded into Acumen, their rebate claim management system, to ensure timely processing and application.
In addition, Mondelez required the daily manual receipt and processing of physical cheques.
Solution
- Cheque Processing Automation: A full-service mailroom solution is provided to sort and manage incoming mail received from Australia Post. Correspondence and cheques are digitised, indexed and then uploaded to a secure cloud system. Key remittance details and a digital copy of the original cheque are available to the client within 24 hours. Micro Image banks cheques daily and provides key data for reconciliation.
- Automated Trade Spend Claim Processing: An automated workflow process for trade spend claims integrates with data from Mondelez’s SAP system to ensure seamless matching and validation of all claims.
Exception Management
Micro Image created a tailored exception management system to automate the resolution of unmatched claims. A workflow solution ensures 100% of claims are processed. Claims are reprocessed using updated data, validated and then uploaded.
This has eliminated manual handling and continues to accelerate the overall approval process.
Outcomes
- Enhanced Relationship Management: Reducing outstanding trade spend claims from $15 million to $5 million, Mondelez strengthened partnerships with key stakeholders.
- Improved Transparency with Claims: Integrating systems and streamlining workflows resulted in more efficient validation and matching of claims, enabling teams to track progress in real-time, reducing delays and ensuring clearer communication with stakeholders.
- Operational Efficiency: Automation significantly reduced manual data matching, allowing Mondelez’s staff to focus on higher-value tasks, enhancing productivity and business outcomes.
From the days when it was Cadbury, to Kraft, then Schweppes and now Mondelez, Micro Image has provided valuable solutions ranging from invoice processing to mailroom and trade spend claims processing.
Read the Micro Image x Mondelez case study.
